So here's my situation: I bought a Bell mobility quality product whilst residing in the greater Vancouver area and, since moving to the Island, I've been putting off changing the phone # to a local one. Now, about two weeks ago I called the Bell support line to change said number and was told that it wouldn't be a problem as long as I could provide the # and recite the address that the company has on file under my name. I don't know my address right now, for-fucking-get where I stayed for three weeks six months ago, but hey, I'll just look it up and I'll call back.
Today I get the information that I need to change the number and I call the closest store, because the offices out east are closed on weekends, and I'm gently told that there will be a thirty five dollar in store charge for that particular service, and could I please hold? Sure.... I'll hold alright, I'll hold your goddamned head in the toilet until you stop squirming you shifty little fuck!!!! As it turns out, I'm overreacting... it's not thirty five dollars after all.
It's fifteen.
I beg your pardon?
Sixteen and change with tax.
I'm sorry, you'll have to give me a minute to wrap my head around this. So... if I call out east and change the number over the phone it's free, but if I spend the time and energy to get myself to the closet local representative of the company, it costs me money? Why would I pay to stay with the company? I would think that this type of loyalty from a customer would be rewarded, not punished. In light of this wholly depressing revelation I've come up with a response to Bell Mobility's customer service practices.
Twice a day I'm going to call a Bell location at random, and once on the line with a living, breathing, poop throwing monkey trained to answer the phone, release a long, steaming, frothing, bleeding stream of unnecessary obscenities.
I realize that taking this type of action will not result in getting what I want, but hey, I don't have fifteen bucks.
Sorry, sixteen and change.
Fishbait
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